The moments that matter most
Before you travel
Your coordinator communicates with you in your language or in English, and relays questions to the medical team.
Consultation and examination
An interpreter attends so that your history is taken accurately and the plan is explained in full.
Informed consent
Consent is always taken through a professional interpreter. It is the point at which misunderstanding does the most harm.
In hospital
Interpreters are on call for ward rounds and for anything you need to ask nursing staff.
Discharge and aftercare
Medication, wound care and warning signs are explained and given to you in writing.
Why we do not rely on family members or apps
Relatives soften bad news, skip what they do not understand and are rarely familiar with medical terms. Translation apps mistranslate drug names and negatives. Both are fine for ordering lunch and unsafe for consent.
A professional interpreter translates everything that is said, in both directions, without adding advice, and keeps what they hear confidential.
Tell us your language
Include it when you send your case and we will confirm interpreter availability with your proposals.